Automation, assessed independently
Every automation case omits the same cost. We put it back before you sign.
Thornbury is an independent advisory practice. We assess automation business cases and report the exception cost that turns a persuasive payback into a defensible one.
Four engagements assessed
336 hours returned per month
We assess whatever your team has already chosen
ChatGPT, Claude, Copilot, n8n and eight more. The tool changes nothing about the exception arithmetic.
The number every business case omits
Hours saved times hourly rate is the easy arithmetic, and it is what your board has already been shown three times. Price the tasks the agent does not clear and the conversation changes.
How we assess a case that survives month three
Pilots rarely fail on capability. They fail because nobody wrote down what the agent was permitted to get wrong, so month three becomes an argument instead of a review.
Measured across four engagements
Engagements we can show you the numbers for
Every figure here was measured after exceptions, in production, not at a demo.
Wholesale
Invoice processing, 40-branch wholesaler
Three-way matching ran on a shared inbox and occupied two people for most of a week. The agent clears the clean 92 percent. We priced the remainder before the board saw a business case, rather than after.
50
hrs
per month
3.4
mo
payback
92
%
accuracy
Insurance
Claims triage, regional insurer
First-notice-of-loss triage was the bottleneck, not the adjusting. We tested routing and severity scoring against ninety days of real claims before anyone committed budget to it.
128
hrs
per month
2.9
mo
payback
89
%
accuracy
Software
Lead routing reviewed for a B2B platform
Leads sat unrouted overnight and the best ones went cold. We measured what enrichment and routing would genuinely recover, and what share would still need a person to look at it.
62
hrs
per month
4.1
mo
payback
94
%
accuracy
What clients say afterwards
Bring us the case you cannot defend
The first conversation is 45 minutes. You leave with an accuracy band, an exception count and a payback figure you can put in front of a board, whether or not you retain us.