Every number here survived exceptions

Three-way matching ran on a shared inbox and occupied two people for most of a week. The agent clears the clean 92 percent. We priced the remainder before the board saw a business case, rather than after.

First-notice-of-loss triage was the bottleneck, not the adjusting. We tested routing and severity scoring against ninety days of real claims before anyone committed budget to it.

Leads sat unrouted overnight and the best ones went cold. We measured what enrichment and routing would genuinely recover, and what share would still need a person to look at it.

Rate discrepancies surfaced weeks late, after the invoice was paid. We modelled reconciliation at receipt and reported what moving the check earlier was worth in recovered margin.