What a 92 percent accurate agent really costs a budget
An eight percent failure rate reads like rounding in a slide. At five hundred tasks a month it is forty escalations, each one slower than the task it replaced.
Imogen Radcliffe
Eight percent sounds like rounding. It is not, because accuracy and volume multiply while intuition adds.
At a hundred tasks a month, eight failures is a nuisance somebody absorbs. At five hundred it is forty, a named person’s afternoon every week. At five thousand it is a hire. Same agent, same accuracy, three entirely different operating realities.
Put it in the contract
Treat accuracy as a budget you spend rather than a score you achieve. Agree the floor, agree where sub-floor work goes, agree who owns the queue it lands in. Every engagement we have reviewed that skipped this produced the same argument in month three.